Privacy Policy

Last Updated: January 1, 2025

XC Services Inc. ("XC Services," "we," "us," or "our") operates the website xcservicesinc.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services to explore internet and television plans from third-party providers including AT&T, Spectrum (Charter Communications), Xfinity (Comcast), DirecTV, Verizon, Optimum, HughesNet, and Viasat (collectively, "Provider Partners").

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide:
When you fill out a form on our Site to check service availability or request a quote, we may collect:

Full Name
Physical Service Address
Email Address
Phone Number
Preferred Services (Internet, TV, or Bundle)

Information Collected Automatically:
Like most websites, we automatically collect certain information when you visit our Site:

IP Address
Browser Type and Version
Pages Visited and Time Spent
Referring Website or Source (e.g., Google, a partner link)
Device Type and Operating System

This information is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To Check Service Availability: We use your address to determine which Provider Partners offer service at your location.
To Connect You With Providers: As an authorized retailer, we share your information with the specific Provider Partner (e.g., AT&T, Spectrum) you are interested in so they can verify eligibility, provide a quote, and initiate service.
To Communicate With You: We may call, text, or email you regarding your inquiry, available plans, or order status.
To Improve Our Site: We analyze anonymous usage data to understand how visitors use our Site and to improve the experience.
To Comply With Legal Obligations: We may use your information as required by applicable law.

3. How We Share Your Information

XC Services Inc. is an independent authorized retailer, not a direct employee or corporate affiliate of the Provider Partners. We share your information under these circumstances:

With Provider Partners (AT&T, Spectrum, Xfinity, DirecTV, Verizon, etc.): When you request a quote or plan comparison, we securely transmit your name, address, phone number, and service preferences to the applicable provider. Once your information is with the provider, it is governed by their privacy policy, not ours.
With Service Providers: We may use third-party tools for website analytics (e.g., Google Analytics), email communication, or customer relationship management. These companies are contractually obligated to protect your data.
For Legal Reasons: We may disclose information if required by court order, subpoena, or government regulation.
Business Transfers: If XC Services Inc. is acquired or merged, your information may be transferred as a business asset.

We do NOT sell your personal information to third parties for their own marketing purposes unrelated to your service inquiry.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (like pixels and tags) to:

Remember your preferences and form progress.
Analyze traffic via Google Analytics.
Track the effectiveness of our advertising campaigns (e.g., which Google Ad led you to our Site).
Prevent fraudulent activity.

You can disable cookies in your browser settings. However, some features of the Site may not function properly without cookies.

5. Data Security

We implement commercially reasonable security measures — including SSL encryption, secure servers, and access controls — to protect your personal information from unauthorized access, alteration, or destruction.

However, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your state of residence (including California, Colorado, Connecticut, Virginia, and others), you may have rights under applicable privacy laws, including:

Right to Know: Request information about what personal data we have collected about you.
Right to Delete: Request that we delete your personal information, subject to legal exceptions.
Right to Opt-Out: You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at the information listed in Section 9 below. We will verify your identity before processing your request.

7. Third-Party Links and Provider Policies

Our Site contains references and links to third-party Provider Partners (AT&T, Spectrum, Xfinity, DirecTV, Verizon, etc.). We are not responsible for the privacy practices of these companies. Once your information is shared with a provider for service fulfillment, their respective privacy policies govern the use of your data:

AT&T Privacy Policy: about.att.com/privacy
Spectrum Privacy Policy: spectrum.com/policies/privacy-policy
Xfinity Privacy Policy: xfinity.com/privacy/policy
DirecTV Privacy Policy: directv.com/legal/privacy-policy
Verizon Privacy Policy: verizon.com/about/privacy

8. Children's Privacy

Our Site and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

9. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, contact us at:

XC Services Inc.
3001 Tulare Ave, Unit A
Richmond, CA 94804

Phone: (855) 771-0666
Email: privacy@xcservicesinc.com

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect the most recent changes. We encourage you to review this page regularly. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

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